Securus Technologies is the leading provider of inmate security and prison communications systems across North America. Based in Dallas, it is serving more than 3,450 public safety, correctional facilities and law enforcement agencies. Since its inception, the company has maintained very high standards of service, which is evident by numerous innovative products that it has introduced in the last two decades. Analysts suggest that the success of the company is also the result of highly trained technicians.
Inline with its reputation, Securus Technologies recently announced that eleven of its field specialists have successfully completed the prestigious BICSI I Installer certification. The BICSI certification is considered a benchmark in the communication industry because it requires technicians to undergo strict training and tackle highly complex scenarios, which replicate real-world situations. Accordingly, technicians are tested for a variety of subjects that includes the entire spectrum of communication industry including voice, audio and video technologies. During the certification process, technicians are challenged to design complex systems, which is followed by implementation and management. In fact, it is true that only high-caliber technicians can successfully pass the stringent requirements of BICSI Installer I Certification because these projects require extensive knowledge of pathways, spaces, optical fiber- and copper-based distribution systems.
According to Danny de Hoyos, Senior Vice President, Operations for Securus Technologies, the training is a perfect fit for Securus Technicians because our customers expect the highest level of professional services from the company. Therefore, the training will ensure that our workforce is equipped to design and maintain complex communications systems. He also claimed that technicians working for Securus have over 15 years of experience in the industry, which makes them suitable to undergo such certifications. In fact, the company believes in the value of certification that it brings to to the largest and the most highly trained field services organization in the industry.